The industry gets a lot of heat for its patient communication/DTC marketing. At one conference I attended, Ralph Nader said, "These ads should be banned." I found myself standing up and saying, "Mr. Nader, I beg to differ." While not all DTC advertising is positive, we've done many very good things over the years. For example...
We Changed The Way That People Consider Conditions Like Depression
Years ago, Eli Lilly developed its "Depression Hurts" campaign. You may not remember, but in those years Pharma was attempting to demonstrate to society that depression was often triggered by chemical factors beyond the control of patients. We were educating the public and the sufferers that depression is not a personal failing. There are solutions and there is hope.
At the conference where Ralph Nader was speaking, a woman from an agency came up to me and let me know that her brother suffered from depression, which took his life. However, she believes these communications to patients will help save many lives going into the future. It changes their perspective on the condition and gives them hope.
Even Doctors Were Not Telling This Story
Recognizing a serious problem within the medical community, the National Institute for Mental Health (NIMH) launched an education campaign about the condition in 2003, "Real Men, Real Depression. It was designed to show that even tough guys can experience depression. Among the early ads, Jimmy Brown, a firefighter from New York, talks about how the condition was stealing the joy from his life. Some of the men interviewed for the campaign reflected on the stigma that they experienced. They said that a major barrier to seeking help was social pressures they felt among friends and in the workplace around having psychological problems. In these days, when the reality of depression is accepted by most, we forget those early days when depression was in the shadows. We act as if it always was this way. But it wasn't. In those days, many patients suffered in the dark.
Then There Was The "Tubs"
Some naysayers point to how ridiculous ads for Cialis were, with patients in tubs. What do tubs have to do with "impotence?"
What is the Definition of "Impotence?"
Oops, hang on a minute. Did I offend anybody? 30 years ago, the idea of impotence was mostly taboo. Doctors often did not raise it with patients, and of course, men were even less likely to talk about it. It was called the "doorknob" topic. If a man ever talked with the doctor about the problem, he might bring it up just as the doctor was walking out of the door. Something like, "Hey doctor, not sure if this means anything, but I've been having difficulty in the bedroom over the years. I am embarrassed to talk about it, but could this be a medical condition?"
Yes, it is very likely that it is a medical condition. And you do not have to call it impotence. It is not an "old man" condition. And you should stop calling it "impotence" because it is not your fault. When was the last time you heard this term used? And why do you think that is so? Do you think that society just starting thinking about it in a new way on its own? No, it did not.
Advertising for ED medications like Cialis and Viagra was necessary. And as with depression, it made the lives of many people better. Did Pharma profit from the sales of Cialis and Viagra? Of course they did. But I have a problem with this as well. Since when did you ask for a corporation that spends billions of dollars to invent something to be non-profit? If that is what you want, pass legislation. Walk the walk. The government can start paying for these breakthrough drugs, but until that happens, give Pharma a break.
That Was Long Ago, What About Now?
At the same conference this week, I was blown away by a presentation from Mike Mazza, who is an executive at Horizon. They are are doing advertising for Krystexxa, which is used to treat gout. Unlike depression or erectile dysfunction, Krystexxa only affects a small percentage of the population (4%). In the past, this discussion would definitely be left to the doctors. However, Horizon realized that patients need a voice.
Coming from a CPG background, Mike knew that the path to treating gout is often non-linear. Patients who suffer from the condition do not follow the straight sequence that we often think about: going online, searching about symptoms, going to a website, then talking with a doctor. It isn't that easy. Mike's team learned about the patients, and he is creating a program that can truly help them.
It can start in very early days. Patients will begin to experience pain in their joints that they cannot explain. They may wonder about it, but will often not explore it with doctors. And to be honest, the doctor may not want to take it up with them either, asking them to wait. Horizon is helping them to take the next steps.
Horizon is Proactive About Gout
Horizon developed a patient program that serves the population. Often years before receiving treatment, Horizon will speak with patients about their symptoms. Mike points out that he puts the patients in control of the conversation. If they search for information about the symptoms, he gives them the option to use a website or to speak with a nurse! You heard that right, Horizon is funding direct CRM that supports patients to answer their questions, even if they may never use Krystexxa. This is the long game. Horizon is speaking to a population that needs help and providing solutions.
So Mr. Nader, should DTC advertising really be banned? I think not.
Patient communication that informs patients and helps them understand treatment options is having a very positive impact on treatment.